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[email protected]
+40.317.305.000 (international)

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A BPO Company, Euroanswer is a Leading Provider of Managed Services

For over 20 years, Euroanswer has been providing Business Process Outsourcing (BPO) services to multinational corporations with a regional presence and global reach

At Euroanswer, we reimagine Business Process Outsourcing with the finesse and attention to detail of a Boutique Company. Every solution we create is tailored to your specific needs, combining premium quality with the agility needed to meet the dynamic demands of modern businesses.
 
We have continuously reinvented ourselves and that is why we realized that in the world of BPO and managed services, we used to compete on cost and efficiency. Now, the game has completely changed. The new battlefield is customer experience (CX) and that is where long-term partnerships are won or lost.

We are not just an agency, we are an outsourcing hub with a strong presence in EMEA and more recently Central Asia.

Through our EU & Non-EU centers we offer support in over 20 languages ​​(including English, French, Italian, Spanish, German, Balkan and Scandinavian languages) from our centers in North Macedonia, Romania, Uzbekistan, Poland, Ukraine and UK

Why Euroanswer?

As a boutique company, we emphasize premium quality of services. In over 20 years of experience in the BPO industry we have perfected how to optimize processes through technology for companies that want to achieve long-term efficiency (not just cost savings). We adopt modern artificial intelligence and omnichannel strategies, which halve customer abandonment rates.

We invest in talent retention and continuous development programs, ensuring service continuity, operational consistency, and a deeper understanding of each client’s project.

Strengths for collaborating with us:

1. Business Advantages

Over more than two decades, we have evolved from a traditional call centre into a full customer experience ecosystem, shaped by continuous learning, technological innovation, and a deep understanding of modern customer expectations. We’ve mastered how to design CX strategies, implement intelligent solutions, and build B2B models that drive loyalty, efficiency, and measurable business outcomes.

At Euroanswer, we act not just as a service provider, but as a strategic partner. We go beyond execution by delivering data-driven insights, proactive recommendations, and continuous performance optimization. Using advanced analytics, AI adoption that empowers our teams, and omnichannel methodologies, we help our Clients anticipate customer needs, improve satisfaction, and align every operational decision with their long-term goals.

2. A good experience in Human Resources Services

Empowering People in the Age of AI
With over 20 years of experience, we know how to build consulting teams that truly serve our Clients’ needs. In a world shaped by automation and AI, we bring the power of genuine human interaction. We provide emotional-intelligence training and integrate AI tools that support and empower our agents—never replace them.

3. Cultural Synergy

With our company presence in Skopje, Bucharest, Tashken and Galati, we bring a diverse cultural understanding that aligns perfectly with global business practices. This multicultural adaptability makes our locations highly suitable for customer support programs, where our teams demonstrate the professionalism and empathy essential to meeting diverse customer expectations.

Euroanswer Services

Customer
Experience

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As a BPO Boutique company, premium services, we focus on the customer experience.

Help Desk
Support

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Manage and resolve issues efficiently to minimize downtime and maintain business continuity

Customer Service /
Processes Support

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We help companies manage customer interactions across various channels, such as phone, email, live chat, and social media.

Staffing
Services

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Stemming from our company’s multicultural DNA, our recruitment services are designed to attract and retain talent in a competitive job market.

Outstaffing

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Easily add employees, choosing from a vast array of experts in any field of activity and as easily disconnect them.

Let`s deliver excellence together!

150+

multicultural
experts

7

industries

20+

languages

3

delivery
centers

Our Clients

Spanning a diverse array of sectors—from technology to education, from banking to gaming—we are committed to delivering both efficiency and excellence.

Countless global brands entrust our IT outsourcing services to redefine their customer interactions and optimize their business operations. With our bespoke approach, we bring together skilled professionals, refined processes, and cutting-edge technology to deliver tailored solutions that reflect your company’s ethos. Our commitment lies in building partnerships that drive growth, strengthen customer loyalty, and amplify your market position.
 
We focus on creating enduring value through services designed to refine and enhance, not simply reduce. As a BPO Boutique Company, we prioritize quality over quantity, offering you the sophistication of personalized solutions that align seamlessly with your brand’s aspirations.

15+ years of partnerships
10+ countries
10,000 tickets per moth

15+ years of partnerships
39,654 inbound calls per year
92,486 tickets pe year

1 year of partnerships
8 countries
3,800 monthly interactions by phone and e-mail

2+ years of partnerships
4 countries

almost a year of partnerships
2 countries
4,300 tickets per month

+1 year of partnerships
North America (USA & Canada)
35,000 tickets per month

almost a year of partnerships
2,500 calls per month

3 years of strategic partnership with an emerging banking client specialized in retail business

bpo company

Skilled in technology and cosmopolitan in behavior, through our three delivery centers, our BPO Company is hardwired to make performance across the globe, in more than 20 languages in 40 countries.  

  • We are a team of agile, curious and open learners
  • We Manifest drive to solve issues and gain trust
  • We understand the local flavour of the brands for which we wor

Euroanswer holds ISO certifications from a leading certification company accredited by IAS, an innovator in the accreditation field, holding signatory status in various global multilateral recognition arrangements facilitated by the International Accreditation Forum (IAF) and the Asia Pacific Accreditation Cooperation (APAC) .

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We’re a team of friendly professionals discussing business and serving individuals, a premier business process outsourcing ally for multinational firms, boasting a regional presence and global reach. We are experienced in the nuances of both expanding and well-established European markets, providing multicultural insights, technological adeptness, and a nuanced comprehension of local brands. Our managed services set the benchmark for excellence in desk support.

We support skills in more than 20 languages and 40 countries and counting.

Skopje
69 agents
16 used language
English, Macedonian, Albanian, German, Italian, French, Spanish, Bulgarian, Slovak, Polish, Czech, Serbian, Russian, Dutch, Turkish, Arabian
Bucharest
95 agents
6 used language
English, Romanian, German, Greek, Hungarian, Finnish
Galati
19 agents
3 used language
English, Romanian, Italian

Our manifesto

We provide customer experience through hubs of operational excellence and diverse cultural proficiency, which are essential in the Business Process Outsourcing sector. Our dialogue is corporate to corporate, yet our service attests to individuals with distinct needs. 

In our corporate DNA, we fuse Western benchmarks with an Eastern ethos. Our company excels in technological prowess and adopts a global, cosmopolitan approach dedicated to driving performance in global BPO services.

In safeguarding our clients’ reputations, we embody a unique capability – the rare skill to swiftly convert a challenge into a resolution.

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It is in our very nature to talk business to business, while serving people as individuals. Reliantly expert in emerging and established markets, we dive deep into the culture-of-place to achieve customer service excellence.

Marian Raianu – CEO & founder

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Sustainability is a duty that our BPO company endeavours to honour daily. We are dedicated to discovering innovative ways to utilise resources efficiently, ensuring the delivery of superior services that align with customer expectations. We motivate our workforce to embrace their roles as guardians of the environment by engaging in recycling initiatives, energy-saving practices, and environmental consciousness schemes.

Frequently Asked Questions

What Is BPO?

Business Process Outsourcing (BPO) is a solution where businesses contract certain operations and responsibilities to third-party service providers. It’s commonly used for back-office functions like accounting, IT services, human resources, and front-office tasks like customer care and technical support, allowing companies to focus on core activities.

How do BPO companies work?

BPO companies operate by taking over specific business functions from their clients. They provide specialised services, often leveraging economies of scale and lower labour costs to offer competitive pricing. They manage tasks through a combination of skilled professionals, efficient processes, and technology, aiming to improve service efficiency and quality for their clients.

What type of BPO services do you offer?

At Euroanswer, we operate by becoming an extension of your team. We integrate our skilled professionals and cutting-edge technology with your business processes to deliver exceptional service. Our approach is collaborative and customised, ensuring we understand your needs to provide seamless outsourcing solutions.

Euroanswer offers a complete suite of BPO services designed to meet the diverse needs of our clients. This includes customer customer experience, technical support, outstaffing, staffing services, and many more—all tailored to the specific demands of your industry.

How much do your services cost?

The cost of our services at Euroanswer is determined by a variety of factors, including the scope of the outsourced functions, the level of expertise required, and the scale of the engagement. We provide a bespoke quote following an in-depth analysis of your business requirements to ensure you receive a solution that offers value and efficiency.

Will I save money by outsourcing business processes?

Absolutely. Our clients typically see significant cost savings by outsourcing to Euroanswer. We help you reduce overheads, negate the need for extensive in-house operations, and access global talent that can operate more economically than local market rates, all without compromising on quality.

What kinds of companies are best suited for BPO?

Euroanswer’s BPO services are ideal for any business looking to optimise its operations. We cater to start-ups, SMEs, and large corporations across various sectors, offering scalability and custom solutions that support your company’s growth and adapt to your evolving needs. Technology, Banking, Education, Gaming, Digital Printing, Personal Advertising, Rent-a-Car Services, Financial, are a few fields he work with.

BPO is well-suited for companies of all sizes and industries that want to optimise their operations. It is particularly beneficial for businesses looking to reduce costs, enhance service quality, and scale rapidly without the need for substantial capital investment.

What processes can be outsourced?

Almost any process that can be performed from a remote location can be outsourced. With Euroanswer, you can outsource a wide array of processes. From routine administrative tasks to complex customer interactions and back-end operations, our expertise covers a vast landscape of business functions that can be managed off-site with efficiency and professionalism.

How Do I Get Started?

Getting started with us is straightforward. Reach out to our team to set up an initial consultation, where we’ll discuss your business vision and requirements. Following this, we will craft a bespoke proposal that aligns with your strategic objectives. Join us in redefining excellence in your business processes—choose Euroanswer for your BPO needs.

As a BPO company, our constant focus is to build a place where fairness and welcoming everyone are key, giving everyone the chance to learn, improve, succeed, and do well.

Top Management

60% women
40% men

Middle management

75% women
25% men

Mix Management

66.6% women
33.4% men

Key People

We are a team of top-tier professionals providing managed services, well-established across various specific locations, yet with a clear understanding of the overall landscape. Our values are trust, respect, partnership, effective collaboration, and efficiency.